Returns & Exchanges
We want you to love your Bruno Mars EU official merchandise, but if you are not completely satisfied, you can return or exchange your items within 30 days of delivery. All returned apparel must be in its original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include the printed return authorization slip inside the box.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized EU postal service location.
Receive Your Refund
Once our warehouse inspects your return, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing