Frequently Asked Questions
Everything you need to know about your 24K Magic style experience.
What are the shipping times within the European Union?
Standard shipping within the EU typically takes 3 to 7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment methods like Klarna and iDEAL.
What is your return policy for apparel?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached to be eligible for a refund.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows standard EU sizing, but we recommend measuring a similar garment you own to ensure the perfect fit.
Are your products officially licensed?
Yes, all merchandise sold on the Bruno Mars EU store is 100% officially licensed and designed in collaboration with the artist's creative team.
Will I have to pay customs or import duties?
Orders shipped to addresses within the European Union are not subject to customs duties. For orders to non-EU countries, local taxes and duties may apply upon arrival.